Priority-1 emergencies
Floods, power loss, security-critical failures — attended inside contractual SLA windows, day or night.
Reactive Maintenance
When something breaks, one call fixes it.
24/7 reactive maintenance across the UK — electrical, plumbing, carpentry, fabric and grounds. SLA-backed response times, live ops desk, one invoice at month-end.
- Live ops desk — no answering service
- P1 response 2–4h in urban areas
- All trades under one ticket
- Photos in, quote back, work done
- Compliance-safe documentation on every job
- Consolidated monthly invoicing
0/7
Live ops desk
0h
P1 urban response
0h
P2 non-urgent
0
Trades in-house
What we cover
Priority-2 same-week
Faults that don't stop the building but need fixing before they escalate — booked within 48 hours.
Priority-3 planned
Non-urgent jobs bundled into planned visits — cheaper per-visit, kept off your emergency budget.
Multi-trade dispatch
One ticket, one operative or one team — carpenter, plumber and electrician on the same visit where it saves a return.
Photo-to-quote
Send a photo and address; we come back with a fixed price and a slot. No site surveys for small jobs.
Reporting
Monthly SLA report by site, category and cost — with certificates and completion notes attached.
Trusted across sectors
Facilities managers, property managers and estates teams — UK-wide.
Property ManagementFacilities ManagementRetail EstatesHousing AssociationsOfficesHospitalityEducationHealthcare
Questions we get asked
How do we raise a job?+
One number, one email, or a shared portal — whichever suits your team. Every job gets a reference and an SLA clock from the second it's raised.
What are your response times?+
Standard tiers: P1 2–4h (urban), P2 next working day, P3 planned. Bespoke SLAs available for retainer clients.
Do we need a contract?+
No. We take reactive jobs ad-hoc. Contracts are for clients who want committed response times, monthly reporting and volume pricing.
Do you cover out-of-hours?+
Yes. The ops desk is live 24/7 with mobile teams on standby for the priority tiers you've agreed.
Set up reactive cover for your portfolio.
Send your site list and current SLAs — we'll come back with a proposal and a go-live date.